Andrews Bongar Gormley & Clagett

Reviews about Andrews Bongar Gormley & Clagett

• Rick Davis

  Jan, 12 2018
  ★ ★ ★ ★ ★
  Extremely knowledgeable, absolutely could not ask for better service and they have two qualities that rate them higher that the 5 stars: they listen to your concerns and they care. I was in the end stages of a loan modification on my home. I had complied with all the requirements including making the required payments on time. Shortly after the last check was cashed I called and spoke to a case manager. I was told that a package had been mailed with the modification documents and I was given date that the documents had to be returned. I was told that the date was critical to for the modified loan including a notarized acceptance letter. Three days later I spoke to another case manager who said the modification would go through and the package was on its way. I gave them two more days and I called again and spoke to another case manager who advised that she could not confirm if the package had been sent or not but she would request an extension on the deadline since it was now only two days away. The following day I spoke to another case manager (as you can see my Case Manager was never available) who advised that the package had not been sent and that it was not ready. This guy was quite snippy and told me to contact my case manager (like I hadn’t input his extension each time I called). The way it works is you call your case manager and if he is not available it gives you an option to connect to the next available case manager. This went on and on with more “deadline” dates and no package. I was at this point very, very concerned and that is an understatement. I called Andrews Bongar Gormley & Clagett for a consultation. I made an appointment and was also was given Mr. Gormley’s e-mail. The next Friday I could not sleep so I sent an e-mail to Mr. Gormley to give a background for the consultation. To my utter amazement Mr. Gormley texted me on Sunday asking if I was available for a phone call, and very shortly at 6 PM Mr. Gormley called. I slept very well for the first time in months. Five minutes into the conversation I knew he had my back. I cannot express how highly I recommend Andrews Bongar Gormley & Clagett. My case is done and I could not be more satisfied.

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